Commercial Service Level Agreements
Easily assess and monitor your service levels with a service level agreement. Service level agreements explain the system of measurement, responsibilities, and expectations. It safeguards all parties by having the same understanding of requirements. We strive to exceed expectations on the key KPI’s outlined. Our service level agreements feature the following:
- PPM’s every 3 months, 6 months or yearly
- Weekly system checks
- Response times agreed depending on their emergency level
- Parts and labour prices fully agreed
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