Today, more than ever, retailers need smart detection devices to combat theft and loss. Retail shrinkage - which encompasses shoplifting, internal fraud, and errors - costs the Australian retail sector a staggering $4.5 billion annually.
Smokeshield’s two intelligent AI Agents enable retailers to significantly reduce theft and loss, in a fully compliant and cost-effective way.
1. Meet your new Theft Agent
Our Theft Agent alerts you of these six theft-related behaviours in real-time, before the stolen goods walk out your door.
Loitering near high-value areas
Concealment in bags, clothing, or carts
Skip-scanning at SCO or under-bagging at checkout
Group-based distractions
Exit without purchase after browsing
Suspicious patterning
How it works: end-to-end detection
The Theft Agent operates with your existing CCTV and camera system, monitoring specific behavioural patterns throughout your premises, using the following process:
Pose Analysis
Detects suspicious posture and motion (e.g., leaning, crouching, reaching).
Object Proximity & Motion
Tracks hand–item interaction to flag concealment attempts (e.g. item moved toward pocket/bag without return).
Behavioral Pattern Modeling
Spots suspicious sequences like loitering, circling, or no put-back.
Suspicion Score Engine
Combines inputs into a dynamic risk score per person.
Real-Time Alerts
Triggered only when score crosses confidence thresholds (e.g., 85%).
Detects concealment, distraction, exit without purchase, and more.
Uses your existing cameras and infrastructure.
Deploys fast with no custom sensors or cloud compute.
How accurate is the Theft Agent?
The smartest theft detector in Australia
Why the AI Theft Agent is significantly better than alternatives
The alternatives to our Theft Agent are lacking.
Proven Across Retail Environments
2. Meet your new Loss Agent
Our exceptionally smart Loss Agent will alert you instantly of three types of losses that happen at checkout.
Customer Not Present
Identifies fraudulent refunds when no shopper is visible at checkout.
$200k recovered from void abuse in 30 days
Exception Based Reporting
Automatically flags patterns like voids, refunds, discount stacking, item skipping.
$100,000 recovered from item not scanned
POS to Video Sync
Self-Checkout Loss: Non-scans, barcode switching, walkoffs, item on cart
95% detection of non-scan fraud
It’s not just theft - It’s leakage
The challenges of loss prevention faced by retailers include:
Retail sales losses
How it works
Reduce checkout fraud and review time with AI that matches POS data to real-world behaviour, giving you solid evidence to take action.
Evidence all in one place
Close cases faster with defensible documentation:
Next Generation AI like you’ve never seen before
US based AI technology company Dragonfruit.ai has partnered exclusively with Smokeshield Security to give Australian businesses access to their world-leading Intelligent AI Agents. The advanced video-analytics tools are purpose-built for modern retail and warehouse environments. These AI agents are behaviour-driven, not tracking faces or identity - focusing solely on loss-prevention outcomes.
Dragon Fruit is an award-winning global company based in USA with a team of experts & innovators in the retail space. It has been recognised by Gartner as a top computer vision platform, joining Microsoft, Amazon, Adobe, and others.
The technology difference
Easy Setup and Usage
Plug it in and we do the rest. The easy-to-use tools keep the training process minimal.
Tuned for Your Infrastructure
Split AI balances on-premise and cloud analysis to keep bandwidth and costs low.
Robust and Comprehensive
Our single platform solves multiple use cases seamlessly, across various departments.