Easily assess and monitor your service levels with a service level agreement. Service level agreements explain the system of measurement, responsibilities, and expectations. It safeguards all parties by having the same understanding of requirements. We strive to exceed expectations on the key KPI’s outlined. Our service level agreements feature the following:
PPM’s every 3 months, 6 months or yearly
Weekly system checks
Response times agreed depending on their emergency level
Parts and labour prices fully agreed
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